FAQ

Frequently asked Questions!

PAYMENT INFORMATION

We offer a variety of secure payment options to make your shopping experience convenient and safe. Whether you prefer credit/debit cards or other online payment methods like M-PESA, we've got you covered. Rest assured that your payment details are encrypted and protected during transmission for your peace of mind.

Customer Reviews
Refund

If you’re not completely satisfied with your purchase, simply contact our customer support team within 30 days of receiving your order. We’ll guide you through the refund process and provide assistance every step of the way.

We strive to ensure your satisfaction with every purchase. Our refund policy allows you to return unused or defective items within 30 days of delivery for a full refund. Please refer to our Refund Policy for more detailed information on eligibility criteria and refund processing.

To start a return or refund, log into your account, go to your order history, and click the “Request Return” button next to the relevant order. Follow the prompts to complete the return process..

Delivery

Delivery times vary based on your location and the shipping method selected at checkout. Most orders are shipped within 1-2 business days and take 3-7 business days to arrive via standard shipping.

Yes, we offer expedited shipping at an additional cost during checkout. This option guarantees your order will be delivered within 1-3 business days.

Payment

Unfortunately, no. Once an order is placed, the payment method cannot be changed or updated. If you need to use a different payment method, you’ll need to cancel the existing order and place a new one.

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