Frequently Asked Questions (FAQ)

Kindly read the FAQS below.

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, with delivery times ranging from 3-7 business days for standard shipping. For expedited shipping, delivery times may be shorter.

After placing your order, you will receive an order confirmation email with details of your purchase. Our team will then process your order, carefully pack your items, and dispatch them for shipping. You will receive a tracking number to monitor the progress of your delivery.

Yes, a detailed invoice will be included in your order confirmation email. You can also access and print your invoice from your account dashboard after logging in.

Yes, we offer a hassle-free refund policy. If you’re not satisfied with your purchase, you can return the item within 30 days for a full refund. Please refer to our Returns & Refunds Policy for more information.

Package tracking allows you to monitor the delivery status of your order in real-time. Once your order is dispatched, you will receive a tracking number via email. Simply enter the tracking number on our website or the courier’s website to track your package.

“Package tracking” refers to the ability to monitor the delivery status and location of your order while it’s in transit from our warehouse to your specified delivery address. When your order is dispatched, you will receive a unique tracking number via email. This tracking number allows you to access real-time updates on the whereabouts of your package through our website or the courier’s tracking portal. You can see when your package has been picked up, its current location, expected delivery date, and any delivery attempts made by the courier. Package tracking provides transparency and peace of mind, allowing you to stay informed about the progress of your delivery until it reaches your doorstep.

Certainly! You can request changes to or cancel your order within 24 hours of placing it. Please reach out to our customer support team with your order details, and we’ll do our best to accommodate your request. However, once your order has been processed for shipping, changes or cancellations may not be possible. In such cases, you may need to wait for your order to be delivered and then initiate a return if needed. Our team is here to assist you throughout the process, so feel free to contact us with any questions or concerns.

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Wetlands, Nairobi, Kenya


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